MCP connector for Claude · included on every plan

Connect Freshdesk to Claude

Ask Claude about your Freshdesk data alongside your ads and analytics, and get answers from your real numbers in seconds. No exports, no copy-paste, no code.

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✓ SOC 2 Type II & ISO 27001 certified✓ 14-day free trial✓ No credit card required

What you can ask

Questions about Freshdesk you can ask Claude

Examples for support desk sources. Claude pulls the numbers through Power My Analytics and answers in plain English.

Volume

“How did ticket volume in Freshdesk change month over month?”

Diagnosis

“Tickets spiked last week. When did it start?”

Trends

“Which months had the highest ticket volume this year?”

Cross-channel

“Did ticket volume rise after our recent marketing campaigns?”

History

“How does this quarter’s ticket volume compare with last year?”

Reporting

“Write a monthly support summary from Freshdesk data.”

What you can do

What you can do with PMA and Claude

Power My Analytics connects Claude to the Freshdesk metrics you need, so you can get AI insights and build dashboards right in Claude.

Deep analysis on your full history

Analyze the Freshdesk history stored in your dedicated data warehouse, which never deletes historical data.

AI dashboards across sources

Build charts and dashboards that combine Freshdesk with your other marketing data.

Take action with Claude agentsComing soon

Use Claude agents to automate Freshdesk tasks through Power My Analytics.

Claude answering a marketing question with Power My Analytics data

How it works

Connect Freshdesk to Claude in three steps

Connect Freshdesk

Turn on MCP access

One toggle in Settings. It's already on your plan, whichever plan you're on.

Add it to Claude and ask

Add Power My Analytics as a connector in Claude, sign in, and ask your first Freshdesk question.

Setup guide for Claude Desktop →Setup guide for Claude Code →How the MCP server works →

Key features

Everything included with Freshdesk

Easy setup

Use your free trial to connect Freshdesk in a few clicks.

AI insights

Quickly generate insights for Freshdesk in Claude.

All the metrics & dimensions you need

View the list of fields available for Freshdesk.

Data warehousing

Import historic Freshdesk data for immediate insights, and store all your marketing metrics in one warehouse.

SOC 2 Type II & ISO 27001 certified

Certified and compliant with data protection and privacy frameworks.

One connection, every source

The same Claude connection reaches all 80+ connectors on your account.

Customer-focused differentiators

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Power My Analytics

Competitors

Connect your data to Claude

✓ Included on every plan. Covers 95%+ of customers' needs at no extra cost

Limited usage credits

Data warehousing

✓ Included

Enterprise only

Free onboarding

✓ Included

Enterprise only

Starting price

✓ $41.63/month, billed yearly

$49.00+/month

Freshdesk + Claude FAQ

Can Claude read my Freshdesk data?

Yes. Once Freshdesk is connected to Power My Analytics and the connector is added in Claude, it can query your Freshdesk data directly and answer from your real numbers.

Which Freshdesk metrics are available?

Everything in the Freshdesk field list is available to Claude. See the link under Key Features.

Can I combine Freshdesk with my other marketing data?

Yes. The same connection reaches every source on your account, so Claude can compare Freshdesk with Google Ads, Meta, GA4 and more in one answer.

Is the Claude connection an extra cost?

No. Connecting your data to Claude is included on every plan and covers over 95% of customers' needs at no extra cost.

Can Claude make changes in Freshdesk?

Coming soon. Write actions are in final testing. Today the connection reads your data, so Claude can analyze performance and recommend changes for you to make.