Freshdesk Data Connector Release

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Your support metrics and your marketing data finally belong in the same dashboard. With the new Freshdesk connector, Power My Analytics automatically pulls your ticket and customer data into your reports — no CSV exports, no copy-paste.

What You Can Track

Ticket volume — open, pending, and closed tickets over time, by priority, status, or group
Response performance — first response times, agent response timestamps, and resolution dates
SLA health — due-by deadlines and escalation flags, so breaches show up in your dashboard before they pile up
Customer context — tickets tied to contacts and companies, including account tier and domains

Data refreshes automatically every day, so your support trend history builds itself.

Connect Support Load to Marketing Activity

Blend Freshdesk with GA4, Google Ads, or any of your ad platforms in the same report to see how campaigns, launches, and traffic spikes show up in your ticket queue — demand on one side, support load on the other.

Send It Where You Work

Freshdesk to Data Studio — interactive support dashboards; start from our free template
Freshdesk to Google Sheets or Microsoft Excel — blend support metrics with the rest of your marketing data
Freshdesk to BigQuery or SQL — own your ticket history in your warehouse
Freshdesk to Power BI — bring support analytics into your Microsoft BI stack

See It in Action

View the sample template »

Get Started

Freshdesk is included in your Power My Analytics account. Connect it in minutes, or start a 14-day free trial.

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